Taylor Stevenson is partnering with a well-established hotel based in Alfreton who are looking for a Hotel Receptionist to join their welcoming and professional team.

About the Role

We are looking for a friendly, professional, and organised Hotel Receptionist to join our team. This is a customer-facing role at the heart of the hotel, ensuring all guests receive a warm welcome and exceptional service throughout their stay.

Key Responsibilities

• Front Desk & Guest Services
• Greet all hotel guests and visitors on arrival in a professional and welcoming manner
• Perform check-in and check-out procedures to hotel standards
• Handle guest enquiries, resolve complaints where possible, or refer to a Senior Manager
• Ensure all customers are served promptly and in line with hotel standards
• Upsell bedrooms and packages where appropriate

Telephone & Bookings

• Answer incoming calls within four rings on a four-line switchboard
• Transfer calls efficiently to internal extensions
• Take and coordinate accommodation and restaurant bookings
• Monitor, follow up, and confirm bookings, including securing deposits
• Regularly update availability with Recommended Hotels, closing out promptly when required

Administration & Cash Handling

• Prepare hotel and restaurant bills and process payments (cash, cheque, creditcard, or on account)
• Cash up bar, restaurant, and reception tills
• Reconcile daily takings for all departments
• Maintain an efficient filing system
• Open and distribute incoming mail
• Competently use office equipment including computers, switchboard, photocopier, scanner, etc.

Operational Duties

• Familiarise yourself with daily business, functions, and resident numbers
• Look ahead to future business and complete necessary preparations
• Compile and update restaurant, wedding, and function menus
• Ensure staff are signed in and out according to the rota
• Work in a clean and tidy manner at all times

General Responsibilities

• Wear a clean, pressed uniform and name badge at all times
• Maintain and improve customer care and service standards throughout the hotel
• Build positive working relationships with colleagues, managers, and directors
• Adhere to company procedures, training, and health & safety regulations
• Carry out any other reasonable duties appropriate to the role

What We're Looking For

• Excellent customer service and communication skills
• Strong organisational and multitasking ability
• Confident handling payments and basic financial reconciliation
• Professional appearance and positive attitude
• Ability to work flexibly on a rolling rota, including evenings and weekends

Salary: £12.91 per hour

Hours: Rolling rota

Week 1

• Monday: Off
• Tuesday - Friday: 3:00pm - 11:00pm
• Saturday & Sunday: Off

Week 2

• Monday - Wednesday: 7:00am - 3:00pm
• Thursday & Friday: Off
• Saturday: 4:00pm - Midnight (or 3:30pm - 11:00pm if no function)
• Sunday: 3:00pm - 11:00pm

Week 3

• Monday: 3:00pm - 11:00pm
• Tuesday & Wednesday: Off
• Thursday & Friday: 7:00am - 3:00pm
• Saturday & Sunday: 7:30am - 3:30pm (or 4:00pm if a function)

INDPS